GENERAL TERMS AND CONDITIONS OF SALE

Website: ivory.paris

Last updated: [insert date]

These General Terms and Conditions of Sale govern the purchase of products offered through the e-commerce website ivory.paris.

The Customer is invited to read these Terms carefully before placing any order. By submitting an order through the Website, the Customer acknowledges and accepts these General Terms and Conditions of Sale, the Privacy Policy, the Cookie Policy, the Returns and Refunds Policy and any further information made available on the Website.

1. Seller details

The seller of the products offered on the Website is:

FLOX SRL
Registered office: Via Iacopo Chimenti 14, 50142 Florence (FI), Italy
VAT No.: 07124400487
REA: FI-681322
Share capital: EUR 10,000.00
PEC: dmodesrlunipersonale@pec.it
Customer support email: assistenza@ivory.paris
Returns email: resi@ivory.paris
Website: ivory.paris

For the purposes of these Terms, FLOX SRL may also be referred to as the “Seller”, the “Company”, “FLOX”, “we”, “us” or “ivory.paris”.

Internal note not intended for publication: the PEC address provided contains a company name different from FLOX SRL. Before publication, verify that it is the official PEC address shown in the latest Chamber of Commerce extract.

2. Definitions

Website: the e-commerce website available at ivory.paris.
Seller: FLOX SRL.
Customer: the person or entity placing an order through the Website.
Consumer: a natural person purchasing for purposes unrelated to any business, commercial, craft or professional activity.
Professional Customer: a person or entity purchasing within the scope of a business, commercial, craft or professional activity.
Products: clothing items, footwear, bags, fashion accessories and any other goods offered on the Website.
Order: the purchase proposal submitted by the Customer through the online procedure available on the Website.
Order Confirmation: the communication sent to the Customer following receipt of the Order.
Contract: the sales contract entered into between the Customer and the Seller under these Terms.

3. Scope of application

These Terms apply to all orders placed through the Website.

FLOX SRL reserves the right to amend these Terms at any time. Amendments will be effective from the date of publication on the Website and will apply only to orders placed after such publication.

The Customer is invited to keep a copy of these Terms at the time of purchase.

Any special conditions applicable to individual products, promotions, commercial campaigns, discount codes or special initiatives will be communicated on the relevant pages of the Website and, in the event of conflict, will prevail only within the limits specifically indicated.

4. Subject matter of the contract

The contract concerns the online sale of clothing and accessory products marketed by FLOX SRL through ivory.paris.

The main characteristics of the products are indicated in the relevant product pages.

Product images are provided for illustrative purposes. FLOX SRL undertakes to represent the products as accurately as possible; however, slight differences in colour, tone, texture, fit or visual rendering may depend on the device used, screen settings or lighting conditions.

The Customer must carefully read the product description, composition, size information, fit, washing instructions and any other available information before proceeding with the purchase.

5. Product availability

Product availability shown on the Website may vary in real time.

Adding a product to the cart does not guarantee its actual availability until the order process has been completed.

If an ordered product is unavailable due to stock error, delayed update, IT error or subsequent unavailability, FLOX SRL will inform the Customer and may offer:

replacement with another available product;
waiting for restocking, where expected;
full or partial refund of the amount paid.

If the Customer does not accept an alternative solution, FLOX SRL will refund the amount corresponding to the unavailable product.

6. Prices

All prices published on the Website are expressed in euros and include VAT, unless otherwise indicated.

Shipping costs are calculated at checkout according to destination, shipping method, order amount and other logistics parameters.

Shipping is free for orders over EUR 500.00. Unless otherwise indicated, the threshold is calculated on the total value of the products actually purchased, after application of any discounts, coupons or promotions, and excluding any customs duties, import taxes or additional charges.

FLOX SRL reserves the right to change prices at any time. Changes will not apply to orders already concluded.

In the event of an obvious pricing error, for example an insignificant, inconsistent or clearly disproportionate price compared with the value of the product, FLOX SRL may cancel the order and refund any amount already paid.

7. Promotions, sales and discount codes

Any promotions, sales, discount codes or special offers are valid within the limits and for the period indicated on the Website or in the relevant commercial communication.

Discount codes may be subject to limitations, including:

time validity;
minimum order amount;
single use per Customer;
exclusion of products already discounted;
exclusion of specific categories;
non-combinability with other promotions.

FLOX SRL may refuse or cancel discount codes used improperly, abusively, fraudulently or in breach of the promotion conditions.

8. Purchase procedure

To place an order, the Customer selects the desired products, chooses size, colour and quantity, adds them to the cart and follows the guided checkout procedure.

Before submitting the order, the Customer may check and correct:

selected products;
quantities;
sizes;
colours;
product price;
shipping costs;
payment method;
shipping address;
billing address;
personal details entered.

The Customer is responsible for the accuracy of the data provided. FLOX SRL will not be liable for delays, failed deliveries, tax errors or inability to process the order caused by incorrect, incomplete or outdated information.

9. Order button and payment obligation

Submitting an order entails an obligation to pay the amount indicated at checkout.

For greater clarity and protection, the final purchase button should use unequivocal wording, for example:

“Place order with obligation to pay”

“Buy now with obligation to pay”

If the button technically remains labelled “Place order” or “Effettua ordine”, the Website must in any case make it clear, immediately before order submission, that the action entails an obligation to pay.

10. Conclusion of the contract

The order submitted by the Customer constitutes a purchase proposal.

The contract is concluded when FLOX SRL sends the Customer confirmation of acceptance of the order or confirmation that the order is being processed.

Automatic receipt of the order does not necessarily imply final acceptance where issues arise concerning availability, payment, incomplete data, fraud checks, obvious errors or impossibility of delivery.

FLOX SRL may refuse to accept or may cancel an order in the following cases:

product unavailable;
payment not authorised, refused or revoked;
Customer data incomplete, incorrect or unverifiable;
suspected fraudulent use of the payment method;
obvious error in price or description;
abnormal orders due to quantity or frequency;
breach of these Terms;
impossibility of delivery to the address provided.

In the event of non-acceptance or cancellation, FLOX SRL will refund any amounts received.

11. Payment methods

Payment may be made through the methods available at checkout, including:

Stripe;
PayPal;
Klarna;

The payment methods actually available may vary depending on the country, order amount, payment provider settings and the conditions applied by such providers.

Payments are handled by third-party providers. FLOX SRL does not store full payment card details.

In the case of instalment, deferred or buy now pay later payment via Klarna or Scalapay, the relationship relating to the financing, deferral or instalment payment is also governed by the terms of the relevant provider, which the Customer must consult and accept before using the service.

FLOX SRL is not responsible for any refusal, suspension, checks, interest, penalties or conditions applied by payment providers, except as mandatorily provided by law.

12. Invoicing and tax documentation

FLOX SRL will issue the tax documentation required by applicable law.

The Customer is responsible for the accuracy of the tax details entered when placing the order.

If the Customer requests an invoice, the Customer must correctly enter all necessary details, including:

name and surname or company name;
tax code;
VAT number, where applicable;
SDI recipient code or PEC;
tax address.

Requests submitted after issuance of the tax document may not be accepted if they are not compatible with applicable tax rules.

13. Shipping

FLOX SRL ships worldwide.

Shipments are handled through selected couriers, including:

DHL;
GLS;

The choice of courier may depend on destination, package size, service availability, geographical area and logistical assessments made by FLOX SRL.

The average order preparation time is 24/48 working hours, except in cases of product unavailability, promotional periods, holidays, force majeure, anti-fraud checks or other circumstances not attributable to FLOX SRL.

Delivery times indicated on the Website or communicated by the courier are estimates and do not constitute an essential deadline, unless expressly stated otherwise.

14. Shipping costs

Shipping costs are calculated at checkout.

Shipping is free for orders over EUR 500.00, according to the conditions indicated on the Website.

For non-EU or international shipments, any customs duties, import taxes, local charges, clearance fees or other costs requested by the authorities of the destination country are borne by the Customer, unless expressly indicated otherwise at checkout.

FLOX SRL cannot accurately predict any customs costs applied by third countries. The Customer is invited to contact the local customs authorities before placing the order.

15. Failed delivery, incorrect address and storage

The Customer must provide a complete, correct and attended address.

In the event of incorrect or incomplete address, absence of the recipient, failure to collect, unjustified refusal of the package or uncollected storage, the package may be returned to FLOX SRL.

In such cases, FLOX SRL may agree with the Customer on a new shipment or proceed with a refund, where due.

Any costs for storage, return, new shipment or logistics management may be charged to the Customer where the event is attributable to incorrect data, lack of cooperation or unjustified refusal of delivery.

16. Checking the package upon delivery

Upon delivery, the Customer is invited to check:

that the package is intact;
that it is not open, wet, damaged or tampered with;
that the number of packages corresponds to what is indicated.

In the event of evident anomalies, the Customer is invited to accept the package with a specific reservation, stating the reason to the courier, for example “damaged package”, “open package”, “wet package” or “tampered packaging”.

The Customer is invited to document the anomaly with photographs and promptly contact assistenza@ivory.paris.

The legal guarantee of conformity remains unaffected.

17. Transfer of risk

For Consumer Customers, the risk of loss of or damage to the products passes to the Customer only when the Customer, or a third party designated by the Customer other than the carrier, physically takes possession of the products.

If the Customer chooses a carrier other than those proposed by FLOX SRL, the risk passes to the Customer upon delivery of the product to the carrier chosen by the Customer, within the limits provided by law.

18. Right of withdrawal

The Consumer Customer has the right to withdraw from the contract, without giving any reason, within 14 days from the day on which the products are received.

In the case of an order relating to multiple products delivered separately, the period starts from the day on which the Customer receives the last product.

To exercise the right of withdrawal, the Customer must send an explicit communication to:

resi@ivory.paris

or by PEC to:

dmodesrlunipersonale@pec.it

The communication must include:

name and surname;
order number;
product or products to be returned;
date of receipt;
email address used for the order.

The Customer may use the model withdrawal form included in the Returns and Refunds Policy, but is not required to do so.

19. Return of products

In the event of withdrawal, the Customer must return the products within 14 days from the withdrawal communication.

Products must be shipped to:

FLOX SRL
Via Iacopo Chimenti 14
50142 Florence (FI)
Italy

Unless otherwise indicated, the direct costs of return are borne by the Customer.

The Customer is responsible for the return shipment until delivery to FLOX SRL. Use of a tracked shipping service is recommended.

20. Conditions of returned products

Products must be returned intact, clean, undamaged and in a condition compatible with a normal fitting of the garment.

The Customer may try the product as they would in a physical shop, but may not use it beyond what is necessary to check size, fit, nature and characteristics.

Products may be subject to assessment if they show:

signs of prolonged use;
stains;
odours of perfume, deodorant, smoke, sweat or other persistent odours;
washing or alterations;
damage, tears, abrasions or unstitched seams caused by use;
missing tags, labels, accessories or original packaging, where this causes a decrease in value;
handling not necessary to try the product.

The Customer is responsible for any decrease in the value of the products resulting from handling other than what is necessary.

FLOX SRL may reduce the refund in proportion to the decrease in value of the product, within the limits permitted by law.

21. Exclusions from withdrawal

FLOX SRL currently declares that it does not sell customised products, underwear, swimwear or socks.

If in the future customised, made-to-measure, sealed products for hygiene reasons or other goods falling within statutory exclusions are sold, the right of withdrawal may be excluded in the cases provided by applicable law, with specific indication on the product page.

22. Refund

In the event of a valid withdrawal, FLOX SRL will refund the Customer for the payments received, including the standard delivery costs incurred at the time of purchase.

Additional costs resulting from the Customer’s choice of a delivery method other than the least expensive standard delivery offered by FLOX SRL will not be refunded.

The refund will be made within 14 days from receipt of the withdrawal communication.

FLOX SRL may withhold the refund until it has received the products or until the Customer has provided evidence of having shipped them back, whichever occurs first.

The refund will be made using the same payment method used for the purchase, unless otherwise agreed.

23. Size exchanges

Size exchange is a commercial option offered by FLOX SRL and does not replace or limit the Consumer’s right of withdrawal.

The Customer may request a size exchange within 14 days from delivery by writing to:

resi@ivory.paris

The request must indicate:

order number;
product purchased;
size received;
size requested;
photographs, if requested by customer support.

Size exchange is subject to availability of the product in the requested size.

The product to be exchanged must be intact, clean, not used beyond normal fitting, complete with tags, labels and original packaging where present.

Unless otherwise promoted or communicated by customer support, the return shipping costs are borne by the Customer. The costs for sending the new size will be communicated by customer support before the exchange is confirmed.

If the requested size is not available, the Customer may:

choose another available size;
choose another product, if accepted by FLOX SRL;
exercise the right of withdrawal within the applicable period, where still available.

Size exchange cannot be guaranteed if the Customer ships the product back without first contacting customer support.

24. Legal guarantee of conformity

Products sold to Consumers are covered by the legal guarantee of conformity.

The legal guarantee protects the Consumer in the case of defective products, products not compliant with the description or products not corresponding to what was advertised.

In the event of lack of conformity, the Consumer has the right to the remedies provided by law, including repair, replacement, price reduction or termination of the contract, according to the applicable conditions.

To report a defect, the Customer must contact:

assistenza@ivory.paris

and indicate:

order number;
description of the defect;
photographs of the product;
photograph of the internal label, where useful;
date on which the defect was detected.

25. Defects not covered by the guarantee

The legal guarantee does not cover damage resulting from:

normal wear and tear;
improper use;
washing not compliant with the instructions;
incorrect drying or ironing;
use of unsuitable detergents;
stains, tears, abrasions or accidental damage;
unauthorised modifications or repairs;
poor storage of the product;
use not compliant with the nature of the garment.

26. Purchases by Professional Customers

If the Customer purchases as a Professional Customer, the provisions of consumer law protecting Consumers do not apply, including the consumer right of withdrawal and the consumer legal guarantee of conformity.

Purchases made by Professional Customers are governed by the Italian Civil Code provisions on sale.

27. Customer account

The Customer may create a personal account on the Website.

The Customer is responsible for the accuracy of the data entered and for keeping login credentials confidential.

FLOX SRL may suspend or close the account in the event of fraudulent, unlawful or non-compliant use.

28. Proper use of the Website

The Website must not be used for unlawful, fraudulent or illegal purposes.

It is prohibited to:

enter false data;
place fictitious orders;
use unauthorised automated tools;
copy content, images or graphics without authorisation;
interfere with the operation of the Website;
violate the rights of FLOX SRL or third parties.

29. Intellectual property

All content on the Website, including trademarks, logos, images, photographs, texts, descriptions, graphics, layouts and digital materials, belongs to FLOX SRL or the respective owners.

Any unauthorised reproduction, distribution, modification, publication or exploitation is prohibited.

30. Limitation of liability

FLOX SRL will not be liable for delays, service disruptions or non-performance resulting from causes not attributable to the Company, including force majeure events, strikes, logistics disruptions, third-party technical issues, payment system malfunctions or incorrect data provided by the Customer.

FLOX SRL’s liability remains unaffected in cases mandatorily provided by law.

No clause of these Terms limits the mandatory rights granted to the Consumer.

31. Privacy

The processing of personal data is governed by the Privacy Policy published on the Website.

32. Cookies

The use of cookies and tracking tools is governed by the Cookie Policy published on the Website.

33. Complaints

Any complaints may be sent to:

assistenza@ivory.paris

or by PEC to:

dmodesrlunipersonale@pec.it

The complaint must indicate the order number, Customer details, description of the issue and any useful documentation.

34. Alternative dispute resolution

The Consumer may contact the alternative dispute resolution bodies provided by applicable law.

The European ODR platform is no longer operational as of 20 July 2025 and the related link must not be published on the Website.

35. Applicable law

These Terms are governed by Italian law.

For Consumers residing in other countries, any more favourable mandatory provisions provided by the law of the Consumer’s habitual residence remain applicable, where relevant.

36. Jurisdiction

For disputes with Consumer Customers, the competent court is the court of the Consumer’s place of residence or domicile, if located in Italy, unless otherwise provided by mandatory law.

For disputes with Professional Customers, the Court of Florence has exclusive jurisdiction.

37. Unfair terms for Professional Customers

Pursuant to Articles 1341 and 1342 of the Italian Civil Code, the Professional Customer specifically approves the following clauses:

Article 5 Product availability;
Article 6 Prices;
Article 10 Conclusion of the contract;
Article 13 Shipping;
Article 14 Shipping costs;
Article 15 Failed delivery, incorrect address and storage;
Article 26 Purchases by Professional Customers;
Article 30 Limitation of liability;
Article 36 Jurisdiction.